FAQs

Description

Visual representations and descriptions on the website are as accurate as possible, however all the items in the L . O . T . S  range are hand printed and dyed and because of this, colours, prints and designs will vary from the photographed item.

Pricing

Please note that all pricing is in AUD Australia dollars.

When will I receive my order?

Items are usually shipped within 2-3 business days of receiving payment. 

Australian orders are shipped via Australia Post Registered Mail and should arrive within 3 -5 working days after shipping date.

International orders are shipped via Australia Post Registered International and should arrive between 10 - 14 working days after shipping date, dependant on destination.
International customers- PLEASE REFER TO THE SHIPPING PAGE.

Do you give refunds or exchanges?

We want each customer to be happy with their purchase. If you are unhappy with your item or find fault with your purchase we will allow a return. When possible, we would prefer to do an exchange. Returns must be sent within 10 days from the date the order was received, unused and in perfect condition. Returns must be sent via registered post, we will not accept responsibility for any lost returned packages without proof of postage.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express or regular account payments all through PayPal. 

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours by SSL with an encryption key length of 168 bits (the highest level commercially available). No personal or confidential information is collected directly by bigcartel.